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Dropbox business plan expired, but I cannot open files from my local HDD.

DropBox business plan license expired, but I cannot open file from my local HDD, Error showing "There was an error opening this document. The file cannot be accessed by the system"

This error shows when I want to open pdf file, other file formats like Word, Excel, JPG file show another error.

please help in this regards

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Megan

Hey there, @Joy18 let's see what we can find about this!

Would you mind clarifying your account's current quota? You can check more about this here.

If you visit your account on Dropbox.com are you able to open and view your files there?

Also, when you check your local files inside your Dropbox folder, what is the icon that they have next to them? Feel free to send me a screenshot of the icons, and the error in order for me to have a visual too.

Keep me posted, and we'll take it from there!

Hannah

Hey @Joy18!

I was wondering if you caught my colleague's reply and if you're still having this issue.

If you resolved it, do let us know what worked for you.

Thanks!