Child Item

My payment is complete but the account seems to still be Basic.

Dropbox Plan
Plus
Payment Method
UPI
How did you upgrade?
Via Website through laptop

Question or Issue
I completed the payment for Dropbox Plus using UPI in India. The payment is reflected in my bank account and a mandate has already been completed. However, it is not reflecting in my billing status and the plan has also not been upgraded.

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Comments

Megan

Hi @dhruvbansal22, welcome to our Community!

Is it possible to clarify if you have two Dropbox accounts linked to two different emails?

If you have the transaction ID that is linked to your charges, you can also take a look here. If that doesn't help don't worry about it, I can reach out via email to assist you further.

Keep me posted for any updates!

dhruvbansal22

Hi Megan,
I do not have two dropbox accounts linked to the same email. It would be great if you could reach out via mail.

Megan

Hey @dhruvbansal22!

I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!