Child Item

I can no longer access my linked email address. How can I enter my Dropbox account?

Hi,

So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email.

I can no longer access that email, but I remember my account password. How do I go about this?

Dropbox Plan

( Standard.)
Are you a Team Member or Admin?

(Not sure)
Do you have access to the email linked to the account?

(Not sure)
Are there any devices connected to your Dropbox account?

(There used to be my old phone.)

Question or Issue

Added a ticket but was unsure of information like when I made the account and other information.

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Comments

Dell_Dropbox

Hey there @Payaso7x , welcome to the community

Please kindly go to this link : https://www.dropbox.com/support/sign-in-issues
and fill out the form for you to be assisted further with our support team.

Nancy

Hi from me as well, @Payaso7x! As soon as you open a ticket via the page Dell linked above, please also send us your ticket number here, and we’ll leave an internal note for you.

Payaso7x

I did not receive a ticket number.

Payaso7x

The account is for

[email removed as per Community Guidelines]

Megan

Hey @Payaso7x, let me jump in here!

I was able to use your Community-linked email address, and locate an active ticket on our system.

It looks like one of our agents reply back to you not long ago. Are you able to locate their email? Thanks!

Payaso7x

I did have some communication back in August but I didn’t know some of the answers to the question so I believe they close the ticket since it took me over 24 hours to try and find some of the answers.

Hannah

Hey @Payaso7x, thanks for the reply and the screenshot here.

Can you see if you can reply to that email from Griffin? Even if the ticket is now closed, it should open a new one for you.

Just make sure to provide the answers to those questions, so the team can assist you further.

Payaso7x

I responded answering as many questions as possible. Griffin seems to have responded but only with the same automated message twice.

Hannah

Thanks for trying that, @Payaso7x.

I just replied to your ticket, can you take a look at your inbox and let me know if you can see my response?

Payaso7x

I saw your response, thank you so much. I responded back as best I could.

[personal information removed per the Dropbox Community Guidelines]

Hannah

Thanks for that, @Payaso7x, hopefully our team will be able to help you with this!

Let us know if you need anything else.