Child Item

Dropbox Replay on mobile devices (phone, iPad) not working properly

Hello,

I am experiencing issues with Dropbox Replay on my mobile devices (phone and iPad).

The main problem is that I cannot type or submit comments on videos. The keyboard appears, but typing doesn't work, and the enter key does not function. This exact same issue is happening on the mobile phones of all my team members as well.

Since we share feedback outside of office, we need to use this feature mobile- this issue makes it difficult to share feedback.

We've tried the following troubleshooting steps without success:

Logging out and logging back in
Using different network connections (Wi-Fi and mobile data)

Has anyone else encountered this widespread issue? We would appreciate any known solutions or workarounds.

Thank you.

Find more posts tagged with

Comments

Walter

Hi there @Yuni1 - sorry to hear you're having issues with this.

Can you please clarify the exact OS version of your devices and send us a screenshot of the last page you can get to so that we can have a visual too?

Thanks!

Yuni1

Hi it would be easier if I could send you a screen recording instead of screenshot, since the problem is the keyboard doesn't work/the characters scramble on Replay.

Can I send you these videos through an email?

If so, please leave a mail address below.

It's recorded from: iphone 16 pro(iOS 18.6.2) & ipad M4(iOS 26)

It has the same problem in all browsers: safari & chrome

It also does not work in English version and English messages.

Here are some screenshots from the videos

Amy

Hi @Yuni1 - this is incredibly helpful, thank you for sharing! I've shared this with the Replay team and they are investigating, this is definitely a frustrating issue, so I'll be back with an update soon. If we do need to connect on this over email, are we ok to reach out to you on the account connected to this profile?

Yuni1

Hello Amy, thank you for your quick response. I'll be waiting for the update. And about the email, yes please feel free to send whatever you need to know through my profile email.

Amy

Hi @Yuni1 - I just wanted to keep you in the loop here. The team are investigating a few different issues, and this is on the list so it might be a little while before we have a detailed update but I guarantee it is on the radar.

Thanks for your patience, and I'll be back as soon as I have news.

Bart10

Hi Yuni1, thanks so much for your patience!

Just wondering - are you or your team using any corporate VPNs or similar network tools? Sometimes those can interfere with features like this. If possible, maybe try testing without a VPN or any other network restrictions to see if that helps?

Really appreciate you sharing your experience and helping troubleshoot this with us!

Hannah

Hey @Yuni1, thanks again for your patience!

I just sent you an email and I'd love it if you could send your screen recordings there, so that we can investigate further.

Thanks!

Yuni1

Just came back from a 6-month leave following an accident. Is this thread still open for discussion? I’d like to know if there are any updates or if the team is still looking into this.