Child Item

I'm getting an error when trying to upgrade to the Plus plan.

Dropbox Plan Basic to Plus

Payment Method
(Card
How did you upgrade?
Dropbox website

Hello, I'm trying to buy an upgrade to Plus from Basic, but I need ad invoice with the company name and the VAT number.
I change my name in the accout with there two information, but I cannot complete the purchase because there is an error into the payment page.
I don't understand what this invalid value is... the bank codes are correct
Anyone can help me to understand how solve and made the upgrade?
Thanks

Find more posts tagged with

Plans

Billing

Upgrades

Dropbox Plus

Already Offered

Comments

Megan

Hey there, @Stefania Fornelli, let's jump right into this!

It sounds like you're having trouble when trying to upgrade your account to our Plus plan. Can you clarify if you're using this page to purchase your plan, and the steps you follow when trying to upgrade your account?

I know it might sound trivial, but have you double checked to make sure all the card info is correct? I'd also suggest that you try using a different browser too, or an incognito mode to see if the behavior remains the same.

Let me know more, and we'll take it from there.

Stefania Fornelli

Hello Megan

credit card was right, so i made 4 payment for the same thing, and I worried to loose that money.

Yes the page I used was that

I used chrome, now I don't try no more, because I paid too much for nothing ( I'm yet basic) and my boss is becoming ungry with me for this situation with the credit card.

Megan

Hey @Stefania Fornelli, thanks for the info!

Have any of the payments you made gone through? Can you confirm that you can see Dropbox on your bank statements?

If so, then I suggest you try our self-served look up tool to see if you can find the email address that's linked to your Dropbox Plus subscription. I'm recommending that in case you didn't upgrade your current account but ended up creating a new one.

Let me know more and we'll take it from there.