Child Item

My Dropbox Paper files have disappeared, but there are still placeholder links in the Paper app.

Hi,

I have Dropbox paper files from way back, before the migration a year ago. Therefore, for the past year(s), I had a Migrated Paper Files folder in my Dropbox.

My files disappeared, all except one I updated regularly. I have no idea where they are.

Is there some place I can find my paper files? Please note...I did not delete them. The file just isn't there anymore, but if I open Fropbox Paper App, the links as placeholders are there to all of my paper files, and when I click to open - there is an error 'Something went wrong' or 'Look in deleted files'.

Thanks so much

Petar

Application Affected

Dropbox Paper

Find more posts tagged with

Restore

File Access

Dropbox Paper

LOL

New

Accepted answers

Nancy

Thanks for posting here, @petarjercic! Let’s have a look into this.

To clarify, you can no longer find your Paper docs when visiting www.dropbox.com. Is this correct? If yes, did you also try using the search bar on the Dropbox website and you got no results?

Can you send me a screenshot of the placeholders you see on your Dropbox Paper mobile app instead, and of the error you receive if you try to open them?

Finally, have you already had a look at your Deleted files and Events pages?

Let me know what you find.

All comments

Nancy

Thanks for posting here, @petarjercic! Let’s have a look into this.

To clarify, you can no longer find your Paper docs when visiting www.dropbox.com. Is this correct? If yes, did you also try using the search bar on the Dropbox website and you got no results?

Can you send me a screenshot of the placeholders you see on your Dropbox Paper mobile app instead, and of the error you receive if you try to open them?

Finally, have you already had a look at your Deleted files and Events pages?

Let me know what you find.

petarjercic

Indeed, it was in the Events that I found an event that deleted 300+ random files, which included Paper notes

I was able to restore all of the files, including the Paper notes. Woohoo

Once again, thank you for your helpful guidance.

Petar

Nancy

Glad that did the trick, Petar! You can always nudge me, in case something else comes up.

Cheers!

Theresa

Hi @petarjercic and welcome to the Dropbox Community! I’m so pleased to hear your Paper docs have reappeared — and thank you for coming back to let us know. Updates like this are always appreciated and can really help others who might experience the same thing ✨.

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Since you’re using Dropbox Paper, I’d love to know do you have a favourite feature that makes it especially useful for your work or creative projects? Also, here's a list of cool Dropbox Paper short cuts that you might find useful in your day to day work!

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)

petarjercic

My definitely definite feature that I love about Dropbox Paper is its ability to successfully sync across devices, and to recover from sync issues when they occur (and they do). Another aspect that I love is the fact that every paper note is a physical file on the disk, which can be manually handled.

Theresa

Hi @petarjercic and thank you so much for sharing this. I absolutely love to hear it! 🙌

It’s great to know how much you value Dropbox Paper’s ability to sync reliably across devices (and bounce back from issues when they happen). And yes, having each Paper doc as a physical file is such a handy feature for more manual workflows. It’s always so interesting to hear how people are using Dropbox in ways that really work for them.

Thanks for being a valued part of the Dropbox Community 🤗 we’re lucky to have you here! 💙

T 😺 (Dropbox Community Manager)