Child Item

How do I file a support ticket to get access to the account of a dead relative?

How do I file a support ticket to access the account of a dead relative? The support page here says to "create a support ticket" and provides a link to a web page with help information. Notably, it doesn't contain an option to file a support ticket. The chatbox tells me that additional support options may be available with a different plan, but I don't want a plan. I don't want to be a customer. I want to access the account of someone else who is/was a user.

Find more posts tagged with

Security

Account Access

Disagree

Accepted answers

Dell_Dropbox

It's great that our mods reached out to everyone in thread that needed help, but for newer readers who may land on this page:

To contact Dropbox support, go to dropbox.com/get_help. Once you log in, you’ll see your available support options based on your plan and account type.

All comments

Megan

Hi @garrettkajmowicz, sorry to hear about your loss.

In order for our specialized agents to have a closer look into this, I sent you an email.

I did this, since this would require some account-specific info on our end.

I'll be happy to see you there!

Rikler

Hi Megan,

I have the same issue, seems to be impossible to end my fathers account. Haven't seen any worse support than yours yet.

Nancy

I’m sorry for your loss, @Rikler.

When saying that you wish to end your father’s Dropbox account, do you mean that you’d like to cancel a paid subscription, or that you’d like to delete the account altogether (or even both)?

Let me know and I’ll guide you from there.

Rikler

Hi Nancy, I have replied to you through email. But the message doesnt seem to go through. I think its better to communicate through that way.

Can you contact me in a way that I can respond.

Thank you

Nancy

No problem at all, @Rikler! I’ve just logged a new ticket for you.

Please check the email address that’s linked to your Community profile and reply back to me; I’ll further assist you via email.

Dell_Dropbox

It's great that our mods reached out to everyone in thread that needed help, but for newer readers who may land on this page:

To contact Dropbox support, go to dropbox.com/get_help. Once you log in, you’ll see your available support options based on your plan and account type.