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I've been charged multiple times by Dropbox

Hello

Dropbox has tried (and managed) to invoice me multiple times. I have tried to cancel it from the setting but to no avail !!! The

Here are the references of the payments that were made from my credit card:

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Comments

Jay

Hi @kbennaceur, thanks for contacting us.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Neal

Hi @kbennaceur,

Thanks for sharing! I'd recommend reading our Plans and Subscriptions FAQ page as it covers issues with unexpected charges.

Hopefully you and other users encountering similar issues find this helpful.