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Dropbox captcha error

jbneubauer

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.

I ran a scan on my computer, and performed the following:

restarted the computer
cleared the cookies/history
tried in incognito mode
disabled the firewall temporarily
tried in different browsers
made sure pop ups are allowed in the browser
Allowed cookies to be run on the site
ensured the browser was up to date (Using Chrome)

I keep getting this error and am unable to log into Dropbox

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Comments

Walter

Hey @Marcsi & @MorrisAnglis - sorry to hear you're having issues with this and thanks for sharing your thoughts with us.

I've logged your feedback ion our system and you can let us know if you have anything else to add.

If you happen to be having issues with this in the future, please try clearing your browser's cache and/or another browser.

I hope this helps a tad.

tinem

Agree.

I have used hours to get into Dropbox and impossible to solve this puzzle. Remove it or else you will lose a lot of customers.

It's also impossible to figure out emailaddress to support?

Yesterday i tried to find this community but again this stupid puzzles so gave up.

Today i succeded getting in here but it can't be right that we can't get help from the people behind Dropbox and have to find the help in this forum? :-(

Hannah

Hey @tinem, thanks for the nudge here.

I wanted to let you know that your feedback is passed along to our team, like the feedback every user has given on this thread.

Regarding support, I wanted to clarify that your options depend on your plan.

You can see the available support options for your own plan on this page and you can see which support options are available to which plan here.

itek pl

As I can see that issue is all over the same.

I cannot login to my Dropbox account on new pc due to Endless CAPTCHA loop.

I am getting message that I am recognized as human being but after that the message from Captcha popped up about not correct result. Then new captcha window is started again. I tried to pass the captcha test few times today.

I have tried different internet explorers, Edge, Chrome, Mozzila.

Please fix this.

jimil

Same here !

jmsgrime

How many businesses have to cancel their subscriptions before Dropbox does something about the atrocious CAPTCHAs that tell you there's been an error and refuse to let you into your account even after filling them all out correctly?

I recall experiencing, reading about and discussing this what, 8 months ago? We were assured it was being fixed and here we are, locked out of the account I need to sign into for like the 5th time, telling staff "sorry guess you can't do that client work, Dropbox are still using the coin flip "MFA method" (that they make you do INSTEAD of the ACTUAL MFA METHOD that you have ACTUALLY CHOSEN TO SET UP within your account security settings) so I can't possibly grant you access. Guess there's nothing to be done!"

Should we go back to pen and paper?

Megan

Hey everyone, thanks for reporting this!

I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a lot. If you need something else, please let me know and I will be more than happy to help every step of the way.

peteauto

I could not access my Dropbox files at work this morning due to the captcha loop using wiring connection pictures. It would show that I had been approved as a human then bring up the captcha again. I had to come home to access my files where it logs in without any passwords or captchas. I was trying to use a shared computer I have access to at work when I had the problem with the captchas.

Megan

Hey @peteauto, welcome to our Community!

Is the issue resolved now, or do you notice the same behavior?

I'm asking because I'd like to see how to proceed here, and if you wish for me to reach out internally about this, or if it's no longer a problem.

Let me know more, and we'll take it from there!

peteauto

I will check when I get to work tomorrow. I never could access my Dropbox this morning on the work computer but I have access on my home computer.

Megan

Take as much time as you need, @peteauto!

We'll be one post away.

Tim74

This happened to me today for the first time. Some research shows that Dropbox has been subjecting users to insane puzzle captchas going back at least 5 years!

I was only able to log in to my account by resetting my password.

This captcha process is one of the worst things I've ever seen in tech.

Megan

Hi @Tim74, thanks for sharing what worked out for you in this thread since it might also help other users.

We're definitely keeping an eye on all the reports, and working to resolve them.

If you need something else, please let me know and I will be more than happy to help every step of the way.

Emmet

Hi there,

Thanks again for flagging this. We really appreciate everyone who took the time to report the CAPTCHA issue. Your updates were super helpful in helping us track it down.

We know it’s frustrating to run into a problem that had already been resolved in the past, only to see it reappear, especially when it blocks access. The team was informed and jumped on it quickly, and we’re happy to share that the engineering team has fixed the root cause. Things should be working smoothly again now.

If this happens again, please let us know and we will make sure it gets sorted as soon as possible.