Child Item

Dropbox Paper on Android is out of date, and can't be installed on current Android versions.

Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app?

Application Affected
Dropbox Paper
Device
Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on.
Operating System/Browser (if using the web)
Android
Dropbox App Version (if using the app)
Play Store doesn't let us install the App, ref: https://play.google.com/store/apps/details?id=com.dropbox.paper&hl=en_US

Question or Issue
They keep closing user tickets on this without resolving and asks to check support tier. We need to escalate this. Need some support from other users who are having the same problem.

References where we can be heard:

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Dropbox Paper

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Android

Accepted answers

Neal

Hi @bengal_puppy,

I just wanted to share an update about Paper here.

In October, we will no be supporting the Paper app on app stores anymore and will be focusing on web only access going forward.

You can read more here.

All comments

bengal_puppy

References where we can be heard

App URL: https://play.google.com/store/apps/details?id=com.dropbox.paper&hl=en_US
Support URL 1: https://www.dropbox.com/get_help/your-account/edit-account-info/account-access-and-security-form
Support URL 2: https://www.dropbox.com/get_help/requests/12334376
Escalate as review: https://www.trustpilot.com/review/www.dropbox.com
Escalate as review of official dropbox app: https://play.google.com/store/apps/details?id=com.dropbox.android&hl=en_US
previous thread: https://www.dropboxforum.com/discussions/101001016/unable-to-download-dropbox-paper-android---was-made-for-an-older-version-of-andr/814762
reddit.com/r/android
reddit.com/r/androidapps

Screenshot of outdated app

Mark

I dont believe the mobile apps are supported anymore (in fact I'm shocked they are still listing). I am pretty sure the official line now is to use the paper website I'm afraid.

bengal_puppy

@Mark it is well supported on iOS.

The paper website doesn't work on android since it keeps popping up to open the file on dropbox's main app which is not capable of opening paper files either. And due to that mandatory popup the browser on Android can't open the paper file using website either!

As a result, we are completely locked out of paper docs on Android phones!!

Mark

bengal_puppy wrote:
Mark it is well supported on iOS.

It was last updated more than two years ago...

It is supported as Apple hasn't changed the app requirements yet. It will happen sooner or later though.

bengal_puppy

Well, they either need to update the paper app on android or remove integration with dropbox main app. Otherwise, we cannot open the paper docs on phone's browser.

Neal

Hi @bengal_puppy, thanks for flagging this!

Our team is currently reviewing compatibility across newer Android versions. In the meantime, we recommend continuing to access Dropbox Paper via web. We'll share updates as we have them.

bengal_puppy

To reiterate: Dropbox Paper via web doesn't work on android since it keeps popping up to open the paper file on dropbox's main/official app (not the paper app) which is not capable of opening paper files either. And due to that mandatory popup the browser on Android can't open the paper file using website either! I have tried uninstall dropbox official app. Browser on android still keeps popping up to open those docs in dropbox app.

As a result, we are completely locked out of paper docs on Android phones! @Neal

Neal

Hi @bengal_puppy,

Apologies, I misread your initial comments and didn't realize the exact nature of the issue and that the App AND browser was causing the issue.

I've reported this internally for both browser and the Dropbox App. Both teams are aware and are working on it as we speak. As soon as I have an update to share, I'll let you know!

bengal_puppy

Not sure what you misread. But, def. the best solution is if we have the android app updated and running. These additional details I have provided, is to help facilitate a temporary solution so we are able to open paper docs on android phone's browsers till the app is updated for Android.

Nancy

Hi from me too, @bengal_puppy. Our team is currently reviewing compatibility across newer Android versions.

In the meantime, we recommend continuing to access Dropbox Paper via the web.

bengal_puppy

> we recommend continuing to access Dropbox Paper via the web.

Just so you remember we cannot access dropbox via web from Android Phones due to dropbox app integration (please check details in above description and comments)

Dell_Dropbox

Hey @bengal_puppy, just jumping in for a second. The Dropbox app immediately launching when you load a paper link on web will depend on how you're launching the link.

I have an Android phone as well and just tested this out.

When clicking a Dropbox Paper link directly from Gmail, it will force the Dropbox App to open.

But when copying and pasting the Dropbox Paper link directly into a browser address bar (Chrome, Firefox, Samsung Internet) you'll be able to edit it right there in the browser.

Try it that way and see if you have success.

Neal

Hi @bengal_puppy,

I just wanted to share an update about Paper here.

In October, we will no be supporting the Paper app on app stores anymore and will be focusing on web only access going forward.

You can read more here.