I've had a dropbox for years and have been continuously paying and now all my files are gone. I did not delete them and looked at recover but nothing there. Please help me find these.
Hey Good news. It looks like it was using my gmail for log into a new account and it is under another email. I don't use the gmail but it must have opened a new dropbox account. Anyway I found my files. THanks for helping.
melanie75058 wrote: I've had a dropbox for years and have been continuously paying and now all my files are gone.
I've had a dropbox for years and have been continuously paying and now all my files are gone.
Are you still paying now? If so when you go to http://www.dropbox.com/account/plan what does it show? Can you add a screenshot?
Same from http://www.dropbox.com/events? What does that say?
Dropbox removes inactive accounts and deletes the data but only for free accounts. If you paid it should be OK - that is, as long as the payment has continued to go through.
I feel like I'm on a free account now so the billing doesn't show correctly. I have emails from them in 2023 asking me to upgrade from my current plan. I'm not sure how to get to that account of maybe a cc stopped. How do I find my payments. Would it show under dropbox?
If my payments stopped for some reason can I catch back up and get files recovered?
It is my same email address but events and billings are blank pretty much. So I think when I tried to sign back in to check maybe it created a new account?
Hey @melanie75058, have you tried looking up your payments with our payment lookup tool here?
Accounts do get disabled due to inactivity after a certain amount of time, so your assumption might be correct, if your subscription stopped years ago and you didn't sign into your account ever since.
Just to be sure, look up the payments to find the email address of the account and let us know what comes up.
Might be worth checking if you received an email about your account getting disabled as well.
melanie75058 wrote: If my payments stopped for some reason can I catch back up and get files recovered?
No sorry Once they are gone its permanent.
You do get lots of emails warning you about this - have you checked your email inbox for them?
Also, just check you are logged in to the right account. Its very common that people think they've logged in to an account but actually set a new one up.
I see this in my email:
You paid $12.78 USD to Dropbox
Transaction ID2WU85570T8317661B
PayPal Balance
$12.78 USD
I also see this one:
Hello, Melanie Schuchart
PayPal Debit Card
We're glad to hear that you managed to sort this out in the end and thank you for keeping us in the loop too.
Let us know if anything else comes up in the future @melanie75058
@Mark - Thanks... I figured it out and nothing is lost. See above
Hi @melanie75058 and welcome to the Dropbox Community. I’m so glad to hear you were able to find you files – what a relief! Thanks for taking a moment to update us too. It’s great for others to know that these situations can have a happy ending 😊.
I’m Theresa 👩💻, one of the Community Managers here. If you’ve got any Dropbox tips or favorite features that help you stay organised, I’d love to hear about them.
Looking forward to hearing from you,
T😸 (Dropbox Community Manager)
