Every 9x16 video I upload to Replay that's longer than 32 seconds glitches, and the audio+video desync.
Strangely, my 16x9 videos never glitch. Please let me know what you see and if there's a fix! Any help would be greatly appreciated.
Here's an example: https://replay.dropbox.com/share/LjOE4eSFyxm1lYvs
Hey @OwenVancouver, let's jump right into this!
When did you first notice this behavior?
Does this happen with all of your videos on the exact same timeframe?
Keep me posted, and we'll take it from there!
Hi Megan, I’m seeing the same issue as OwenVancouver. Any 9x16 video I upload that’s longer than 32 seconds glitches right around 31.975 seconds, the video freezes for a moment, and the audio goes out of sync.
Sorry to see that you're also having this issue, @karbox.
Does it persist on other browsers as well? What about when using a private browsing/incognito window?
Hi Megan!My team and I have been getting it for about a couple months now. This happens on every video at the exact time frame.Using a different browser or Incognito doesn't seem to fix the problem. Any help would be great! Thanks.
Hey @OwenVancouver - when you say team, are you all part of the same Dropbox for teams account or are you using individual accounts?
Did you try reaching out to our support team directly for further assistance since you first noticed this?
Hi! Yes, we use Dropbox Replay as part of a company team account. I am chatting with support now and will let you know if it is resolved. Thank you!
I see, thanks for keeping me in the loop on this and let me know if you have anything to ask or add in the meantime @OwenVancouver
If you'd like to, you can also share your ticket ID with us here so that we can look it up in our system as well, if needed.
Hey @OwenVancouver - just checking in to see if you got our last reply. In case you still need any help feel free to reach back out and if the issue was resolved for you, let us know what did the trick after all.
