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Cannot delete old backup. Can you help?

Hello,

There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.

I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup.

I cannot remove this ghost backup by myself, and it is taking up my storage space.

Please help delete this leftover backup from my account. Thank you!

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Walter

Thanks for the screenshot @waihouse - much appreciated.

Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups?

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Walter

Hi there @waihouse - thanks for joining our Community and happy Friday!

When it comes to the issue with deleting this backup of yours, can you try doing it via the backups page and let me know if you're getting any particular error?

Thank you!

waihouse

Hi Walter,

I can no longer see the KINGSTON and Client external drive in my Dropbox app or backups page, but my account is still showing 15.2GB used for backup storage.

Since the original device is no longer available, I cannot remove this backup by myself.
Could you please help remove this ghost backup from my account?

Thank you very much!

Walter

I see, could you send me a screenshot of your plan page as well then @waihouse?

waihouse

Hi Walter, here are the screenshots you requested:

- Plan page showing 15.2GB backup usage

- Backup settings page showing no KINGSTON & Client device available

Hannah

Hey @waihouse, happy Monday!

Would you mind sending us a screenshot of what you see on this page as well?

waihouse

Walter

Thanks for the screenshot @waihouse - much appreciated.

Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups?

waihouse

I tried selecting both backups and clicking the delete option via the ellipsis button, but I got an error message and cannot delete them.

Thank you for your help!

Walter

Can you try clearing your browser's cache and/or trying another browser and let me know if you still get the same error @waihouse?

waihouse

It's OK. Thank you so much! 😃

Walter

Glad to hear it's sorted now @waihouse

Let us know if anything else comes up in the future.

Until then, take care!

Theresa

Hi @waihouse and welcome back to the Dropbox Community. It’s great to see you here again, and I’m really glad to hear things are all sorted with that old backup.

I’m Theresa 👩‍💻, one of the Community Managers here in the forum. I love jumping into chats like these or starting up new conversations across the board. Since you’ve been tidying things up, I’d love to know... do you have a favourite Dropbox feature that helps keep your files organised?

Looking forward to hearing from you,

T😸 (Dropbox Community Manager)