Child Item

Not receiving the password reset link to reset my Dropbox Sign password

Hi there,

I am trying to get access to my Hellosign account that I have been using on my phone.

I have tried adding the domains and IP addresses to my Google Workspace to whitelist them and I have added the contact to my contact list but nothing comes through when I request a link.

Is there a way to get further support on this? The current email support is incredibly slow, i have had 1 response in three days so far.

I think the problem may be that the email address is set up on a forwarder and we don't have control over the initial mail server so the mail could be being blocked there.

Can I verify my identity another way to get back in?

Thanks

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Comments

Hannah

Hey @damianohm, thanks for reaching out to us and sorry to see that you're having this issue.

I wasn't able to locate your ticket with the Dropbox Sign team, can you please send it to me, so I can take a look?

Have you also tried using a different browser for the process to see if it helps at all?

Thanks.

damianohm

Yes I have tried both Firefox and Chrome, neither delivers a reset link.

I will direct message you the ticket number if I can.

damianohm

Can't seem to message you directly so: Ticket 25207408

Nancy

Hey @damianohm! I’ve found your ticket in our system and left an internal note for our team, as well.

Please keep an eye out for our team’s response in the same email thread; they should get back to you soon.