Child Item

I have a .mp4 file in my Dropbox but no way to delete it.

alowe2025

Its name is Sequence 01.mp4 and its size is 1 GB. Right click only show File info and File activity. No idea how did the file come to my Dropbox. At least I don't recognize the content and want to delete it. But I can't file a way to delete it. Please help.

Find more posts tagged with

Delete

Storage space

Dislike

Accepted answers

alowe2025

Please consider this closed. The .mp4 file still exists in All files but clicking on it only leads to a dog. As indicated earlier, while Dropbox is feature-rich, it generates more unnecessary headaches like what i am experiencing. Please adhere to the motto in computer science: KISS keep it simple, stupid.

All comments

alowe2025

File info shows that the file size is actually 443 MB and it was uploaded in March by Garrett [removed] whom I don't know. Extremely puzzled.

Mark

What happens if you look at it at http://www.dropbox.com/home? Can you delete from there or see where it came from in "Previous Versions" ?

alowe2025

Strange it may seem, but no.

Hannah

Hey @alowe2025, thanks for reaching out to us.

Where exactly in your account are you seeing this file?

Does it show up in your list of saved files in your "all files" page? Or does it perhaps show in the "suggested for you" or the "recents" section?

If you do a search for the file through the search bar in "all files", do you get any results?

alowe2025

alowe2025

Below is the screenshot from All Files.

alowe2025

Mouse-over the file name does not show Delete. Click on the file gets Error.

Walter

Can you send us a screenshot of how it looks on your end and the error you're getting as well @alowe2025?

alowe2025

alowe2025

Strange! I sent 2 screenshots but they disappeared when this page refreshed. Let me try again.

alowe2025

alowe2025

Mark, could you see the screenshot? It's from the Search bar.

alowe2025

Sorry, Walter, could you see the screenshot from the Search bar?

alowe2025

alowe2025

Click on the filename and got this screen.

alowe2025

Why Dropbox can't simply let me delete the file?

Hannah

Thanks for the additional info and screenshots, @alowe2025, I can see them on my end.

Can you check the location of the file? Meaning, does it look like it's stored in your main Dropbox account or in some kind of folder?

If you go to your events page, do you see anything related to this file?

alowe2025

It says I deleted the file on 5/15. But while the file still exists in Search and Relevance?

alowe2025

As a seasoned IT professional, I can say Dropbox is feature-rich, but too rich that it has become user-unfriendly, like what i am encountering.

Nancy

Hi from me too, @alowe2025! Can you send me a visual of what you see on your end?

More specifically, I’d like a screenshot showing that the file has been deleted and one more full screenshot of the same file that you see when going to your All files page here.

alowe2025