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My files have been encrypted with ransomware, can you help me?

Hi,

i have a problem ..big problem my file is encripted with ramsonware." tgpo" can you help me?

regards

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Hi @robby2025it, thanks for bringing this to our attention.

When were you affected by this ransomware according to the events page on your account?

Are you able to rollback to previous versions of your files individually?

This will help me to assist further!

Hi rb,

I’m sorry to hear about the ransomware attack—this is a serious issue, but here’s how you can respond:

Immediate Actions

Unplug from the internet (Wi-Fi/Ethernet) to prevent the ransomware from spreading.

Check Dropbox’s Version History

Dropbox saves file versions for 30 days (or longer with Extended Version History).
Right-click the encrypted file > Version history > Restore a previous version.

Scan Your Computer for Malware

Use a trusted antivirus (e.g., Malwarebytes, Bitdefender) to remove the ransomware.

Long-Term Recovery

If you have backups (external drive, another cloud service), use them to recover files.

Prevention for the Future