I need urgent help with Dropbox Sign! There is a glitch whenever I try to add Placeholder text. It doesn't stay after being typed. I've tried this in Firefox and Safari (with cleared caches). I've never had this issue before.
Hey there @RichardNeedsHelp - thanks for bringing this to our attention.
If this persists on an incognito window with no extensions or plugins running as well, may we reach out via email to have a further look internally?
Thanks!
I just tried again in an incognito window, with no extensions or plugins running, on two separate computers. The same problem persists. I am unable to add Placeholder text to fields. I would really appreciate if you could reach out to me via email to look internally.
I tried this twice as you specified on two separate computers, but the problem persists. Please reach out to me via email to resolve this. I really need this fixed.
Hey @RichardNeedsHelp, I just sent you an email, so we'll continue there.
I'm having the same problem today (never had this issue before) - is this an issue on Dropbox's end?
Sorry to hear that, @christinema.
Have you tried on a different browser or a private browsing window, to see if you get the same behavior?
Yes, tried a different browser and a private browsing window, same behavior - the placeholder text I enter keeps disappearing.
Thanks for confirming, Christine.
In that case, can I send you an email as well?
Yes please, thank you.
Sure thing, Christine!
I just emailed you and I'll see you there.
i am having the same issue.
Hey @Rayyan182 - sorry to hear about this and thanks for letting us know.
If you get the same results after clearing your browser's cache and/or on another browser, may we reach out via email to have a further look internally?
yes correct i am having the same issue even after clearing your browser's cache and/or on another browser. okay do reach me.
Sure thing @Rayyan182 - I just sent you an email, so please take a look at your inbox and we'll take it from there.
Hello @Walter I am also running into this same issue if you could please email me.
@Rayyan182
To save you (and anyone else who reads this) some time, here's the response I got from Dropbox: "Our engineers are aware of the problem and are working on a solution. We'll update you shortly on this issue."
There's nothing we're doing wrong on our end. Hopefully, they fix this soon.
@gmihalyi
Thanks, @christinema --so the email didn't help that Hannah sent?
@gmihalyi Nope, Hannah just forwarded me to someone else who sent me that response.
I am having the same problem. Anyone could solve the issue?
Hi all!
Just to let everyone know, this is indeed an issue that our team is aware of and they're currently working on a fix.
Once we have more info, we'll make sure to update you here.
I'm having the same issue! I've tried multiple browsers and private browsing as well.
Hey @thisemily - sorry to hear about this.
May we reach out via email to have a further look internally?
Can you please reach out to me, as well, @Walter ?
Sure thing @gmihalyi - I've just followed up via email, so please take a look at your inbox and we'll take it from there.
Yes! It just seems weird. Why are you emailing people individually instead of posting the solution to the forum?
Hello, I’m experiencing the same issue. I’ve tried it in an incognito window as well.
Hello, I am having the same issue. Has anyone identified a solution?
Hi Hannah, I am having the same issue as Hannah and Richard described - my placeholder text won't save even when cleared clache and icognito mode. Can you please email me to help solve this issue? Thank you.
Hello. I am having the same issue as well. I have delayed almost a week to send out my documents for signature due to this issue. Can someone please email me ASAP? Confirming I have tried on different browsers/computers, cleared cache, incognito mode.
