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Is it necessary to have to verify identity when accessing a shared folder through a link?

ckoz2015

I shared a folder to "anyone with the link". When someone tries to access it from a new browser (never signed in to Dropbox before) they are always hit with a message to verify identity.

Is there no way around this message so they can just get to the folder?

Attaching screenshot.

Thanks,

Christi

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Walter

Hey @ckoz2015 - thanks for posting on our Community and happy Monday!
I can see that you're linking to a single zip file and not a folder. Can you let me know if this happens with every file or folder you're sharing or just this particular one?

What are the exact steps you take to do this by the way? I just gave it a go on my end and I was able to access the folder I linked to with no problems from an incognito window where I wasn't logged into any Dropbox account, that's why I'm asking.

Let me know more and we'll take it from there.

ckoz2015

Hi Walter,

Attaching screenshots of my steps.

They are:

Select Folder in Dropbox
Share folder to anyone with link
Copy the link
Paste the link in Adobe PDF
Copy the link from PDF (or click on it)
Paste in to Safari browser
Get message to Confirm Identity

ckoz2015

Same thing just happened in DuckDuckGo

Nancy

Hi from me as well, @ckoz2015. If that’s alright with you, can you upload a screenshot that shows the shared link you created more clearly, so that I can check its URL?

I'd also like you to create one more shared link, but for a different folder, and let me know if you see the same thing when opening it via an incognito window.

ckoz2015

Hi Nancy,

Here is the link that I copied to the PDF:

link removed

Here is the screenshot:

I will create another folder and use an incognito window.

ckoz2015

Here is a screenshot. I created a new Test folder. The Chrome incognito window is fine, the Safari window still shows the Confirm Identity message.

The folders name is Test Folder.

[link removed as per Community Guidelines]

Megan

Hey @ckoz2015, I was wondering if maybe you're creating a "can edit" permission link, instead of a "can view".

Can you try out these steps instead?

Once your link is ready, try to open it from an incognito tab while you're not signed into your Dropbox account, and let me know what you find.

ckoz2015

Hi Megan,

Here is a screen shot of where I copied the link from, I was on View Tab and clicked copy link.

I then pasted the link to a PDF, then copied that link into Safari and still see that message.

Here is the link I used:

[removed per Community Guidelines]

Nancy

Hi again, @ckoz2015! After testing your shared link, it’s working alright for me.
Can you take this one step further and test the link from an incognito window on your Safari browser as well and let me know if it works, like it did for your Chrome browser?

ckoz2015

Hi,

I think I see the problem, I do not understand why this would happen.

If I take the link from Dropbox and put it in an Adobe PDF and create a hyperlink using the Link tool in Adobe, then copy that text (the link) from the PDF and paste it in to the private window in Safari, Safari somehow always detects this and I get the "Confirm Identity" message. And I am copying and pasting the text from the PDF, not trying to use the hyperlink.

If I take the link text and copy it to the PDF and DO NOT create the hyperlink, then copy and paste the url to the Safari private window it will work and go to the folder without the "Confirm Identity" message.

If I take the same link from Dropbox and paste it to a text file with no hyperlink made from it, and then copy and paste from the text file that link works fine in the Safari private window.

I don't know how this could happen.

If you look at the text from the two links they look identical.

Nancy

Thanks for the additional details, @ckoz2015! Can we log a ticket for you next and investigate this further?