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Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently. I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders.

File "C:\Users\PDS\git\dropzip\src\dropzip\dropzip.py", line 176, in download_folder
    dbx.files_download_zip_to_file(target, folder)
  File "C:\Users\PDS\AppData\Local\pypoetry\Cache\virtualenvs\dropzip-ocl8TPfY-py3.11\Lib\site-packages\dropbox\base.py", line 1525, in files_download_zip_to_file
    r = self.request(
        ^^^^^^^^^^^^^
  File "C:\Users\PDS\AppData\Local\pypoetry\Cache\virtualenvs\dropzip-ocl8TPfY-py3.11\Lib\site-packages\dropbox\dropbox_client.py", line 326, in request
    res = self.request_json_string_with_retry(host,
          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\PDS\AppData\Local\pypoetry\Cache\virtualenvs\dropzip-ocl8TPfY-py3.11\Lib\site-packages\dropbox\dropbox_client.py", line 476, in request_json_string_with_retry
    return self.request_json_string(host,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\PDS\AppData\Local\pypoetry\Cache\virtualenvs\dropzip-ocl8TPfY-py3.11\Lib\site-packages\dropbox\dropbox_client.py", line 595, in request_json_string
    self.raise_dropbox_error_for_resp(r)
  File "C:\Users\PDS\AppData\Local\pypoetry\Cache\virtualenvs\dropzip-ocl8TPfY-py3.11\Lib\site-packages\dropbox\dropbox_client.py", line 620, in raise_dropbox_error_for_resp
    raise InternalServerError(request_id, res.status_code, res.text)
dropbox.exceptions.InternalServerError: InternalServerError('8cb6778eb30e4e658477df2c9c58a7cc', 500, '')

Anyone able to shed any light? Sadly no useful text in the error, just an empty string!

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Comments

Greg-DB

Thanks for the report! Can you share the full steps/code/parameter values to reproduce this error? Don't share any access token, refresh token, or app secret though.

Simma

See the tool that my husband has written here: https://github.com/papadeltasierra/dropzip

An attempt to logon as myself and then download with the source folder as `""` appears to start to download my personal folder (as a ZIP file) but then throws the errors reported above. This happens ever time.

Greg-DB

Thanks! We'll look into it and follow up here with any updates.

Greg-DB

@Simma The team is looking into this, but has requested the value of the "folder" variable from the "dbx.files_download_zip_to_file(target, folder)" line that fails for reference. Can you please share that?

Feel free to open an API ticket if you want to share privately.

Thanks in advance!

Simma

The one that fails is the download of the first folder "Simma Gershenson", my personal folders.

Greg-DB

Thanks! We're looking into it.

Greg-DB

@Simma Can you reproduce the issue a few more times now please? We've improved some logging on our side which should help us investigate now. Thanks in advance!

Simma

Re-ran it at 2024/08/13 17:52 GMT. Same result, 500 errors (probably as you expected).

Greg-DB

Thank you! We'll follow up here once we have any updates on this.

Simma

I believe our Dropbox subscription ends on Monday but my husband is happy to run a few more tests over the weekend if it would help debug this. As he says, it seems a shame to not have this tool available to others and working since he's written it and perhaps the issue is your end, or perhaps in his code ;-).

Greg-DB

This should be working now. Please let us know if you're still seeing any issues. Thanks for the report!