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All my photos/files are all of a sudden gone.

Hi guys,

desperate for some help and advice I’ve had a Dropbox account for many years it’s where I’ve stored all my babies pictures some of what are precious. I’ve logged into my account today to look at something and everything is gone? I’m absolutely gutted I’m hoping someone can help me please

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Rich

staceyaw wrote:
I’ve logged into my account today to look at something and everything is gone?

How long has it been since you last signed in to your account? If it's been more than a year, your account would have been deleted due to inactivity and you're now signed in to a new, empty account.

Take a look at your Events page. If there's no activity, then you're signed in to a new account.

staceyaw

I’ve definitely logged into it within the year because I always go on there now and again, just to check everything is still there and to keep my account active. Is there anything I can do? I’m absolutely devastated

staceyaw

Everything has changed since last time i logged in. It’s all so different, but I’ve definitely logged in within the year

Rich

And what does your Events page show? Is there any history or is it empty?

If it's empty, you're signed in to a new account. If that's the case, you're either signed in to the wrong account (check your email accounts for messages from Dropbox to confirm the correct account) or the old account was deleted due to inactivity.

Unfortunately, if the account was deleted, it's not possible to recover the previous account or the files it contained.