How can I recover my Dropbox account and files?

Question

I have used Dropbox for at least 10 years. In particular, I use it for sharing my tax info with my Federal & State returns. Much to my surprise, I can no longer find anything!.  It is literally as if the Dropbox folks forgot I ever had an account!

When I attempted to log in with my old credentials I was invited to "join". Seemed strange, but I plunged ahead and gave my name and was asked if I wanted to "upgrade." I said no. But it now seems I have a new basic account.... with no files!

What am i missing?

Jay · Accepted Answer

Hi @jagman653, thanks for bringing this to our attention.

Are you able to see any files on the events page or deleted files page?

When was the last time you logged into the Dropbox account prior to today?

This will help me to assist further!