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Does Dropbox have location-based sharing restrictions?

Hi,

I’ve embedded a Dropbox shared folder into my application and enabled the "Anyone with the link" option for both viewing and editing permissions. However, it’s been noticed that several users are unable to access the training files (shared folder).

Specifically:

For the "Team India Production" team, some members have access to the folder, while others do not.
Similarly, this issue seems to be affecting members of the US team as well.

This has led me to wonder if there are any implicit access restrictions in place—such as location-based permissions—or other factors affecting access. I want to give permission for all staffs

I’d like to know:

Does Dropbox have any location-based restrictions or region-specific permissions that could explain this issue?
Are there any known solutions to ensure consistent access for all users, regardless of their location?

Any guidance or insights would be greatly appreciated.

Thanks in advance!

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Hannah

Hey @Nihad1, thanks for posting to the Dropbox Community.

There are no known sharing restrictions that are location-based, but I'd like some additional info on this issue, if you don't mind.

Was the link created from a Dropbox team account?

Are you the team admin?

And are your recipients all members of the team or do you have external users trying to access the link as well?

Let me know and we'll go from there.

Nihad1

Hey @Hannah, thanks for your reply

I am not the team admin, and also its not a Dropbox team account

Hannah

Thanks for the update, @Nihad1.

Is it possible to send us a screenshot of what error the users in question are getting?