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Files missing from folder shared with two others. Can I upgrade to restore?

I am currently on the free plan. All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23. If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?

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Mark

Nambucca wrote:
This not looking good is it?

No sorry.

That means the deletion event occurred longer than 6 months ago - which means even if, at the time of deletion, you were a paid user they still wouldn't be recoverable as that's the length of the recovery window.

I'm afraid you'll need to restore from any backups you have.

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Mark

Nambucca wrote:
If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?

Unfortunately, you needed to have had the plans in place before deletion or a 30 days recovery window applies.

Have you looked at www.dropbox.com/events to see how long ago they were removed?

Nambucca

Hi Mark. Yes, I did however the history only goes back six months with no of activity in that folder. This not looking good is it? 😒

Mark

Nambucca wrote:
This not looking good is it?

No sorry.

I'm afraid you'll need to restore from any backups you have.