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Missing name and email address columns from CSV file when bulk sending.

CarlosC1515

Hi,

I'm trying to do a bulk send, but when I upload the CSV file it says:

Missing required column: Employee name

Missing required column: Employee email_address

But I already have that 2 columns on my file.

What's the correct way to input the data inside the CSV file?

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Nancy

Thanks for posting about this on our forum, @CarlosC1515.

If you haven't already, can you please take a look at this Help Center article?

If you’re still having the same issue after that, I’d like a screenshot of the error you’re getting and a screenshot of the headers in your CSV file (please make sure to mask the rest of the data showing in it).

Keep me in the loop for any updates.

CarlosC1515

Hello, thanks

This is the error:

And this is how I have the Headers

Walter

Thanks for the screenshots @CarlosC1515 - much appreciated.

Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results?

CarlosC1515

I tried both options and same error shows up

Nancy

Hey again, @CarlosC1515! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

CarlosC1515

Hello, Nancy

Thankhs

I think that could be the problem

This is how I'm filling the file

Megan

Hey @CarlosC1515, have you used the "_field" part on your CSV as mentioned in the article provided above?

For example, if the merge field is “name” in your template, the corresponding header row in your CSV file should be “name_field”.

CarlosC1515

Names are Employee name and Employee email_address.

I have tried with Employee Name_field and Employee Name

Also with Employee email_address and Employee email_address_field

But it shows the same error:

Walter

Thanks for the screenshot @CarlosC1515 - much appreciated.

Could you check this discussion and let me know if any of the mentioned information there helps?