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I got an email saying my account is closed. Can I recover my files?

I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can still log into my Dropbox account and see some files. If I upgrade my account again, will I be able to see all the other files? Or retrieve them?

Please help

Thank you!

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Nancy

Hi @NargisH! Hope you’re doing well and thanks for your post.

Can you send me a screenshot of the email you received, so that I can have a look?

Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen?

Finally, is it possible that the email concerned a different Dropbox account?

Let me know when you have more info.

NargisH

Hi Nancy, thank you for getting back to me.
Please see the screenshot.

It was around this time that I lost all my photos and I thought something had happened to my Mac storage. I now see that my photos were in Dropbox that was connected to my Mac.

Mark

Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.

NargisH

Hi Mark,

but there are still files there

Walter

Hey @NargisH - sorry to jump in here, but can you find any signs of your missing files in the events page?

Also, do you happen to have another Dropbox account perhaps, associated with a different email address of yours?

NargisH

I don’t think so. If I give you an email address, are you able to check it for me?
As if I do, it would be under my old email addresses which I don’t have access to anymore

Walter

You should be able to check on your end by trying to sign into the account by using the email address and password you were using for the account that's associated with the email address you received the email you originally mentioned @NargisH

NargisH

If I had an account under an other email address I won’t be able to log in as I don’t remember the log in details and since I don’t have access to the email address anymore, I can’t get any information sent to it to be able to access it.
Saying that, Im pretty sure I don’t have it. How can access the files that I posted on the previous reply?
Thank you!

Jay

Hi @NargisH, if you're still able to access that account via the Dropbox mobile app, could you try creating a new folder there, and then share that folder to an existing Dropbox account?

Afterwards, you can try moving files into that shared folder to be accessed and downloaded by the other account.