Child Item

Recovering deleted folder not possible + Support not reachable

Hello dear community,

A week ago I created a folder that was also listed in my Dropbox Deleted page. When I restored it, I could only see some subfolders (not all), but no files.

When I then tried to contact support, the contact option was greyed out. Why is that?

Thanks for your help and sorry if this topic has been covered extensively elsewhere.

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Dropbox Basic

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Comments

Jay

Hi @SirPreiss, thanks for bringing this to our attention.

Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page.

Do you see the missing files on the events page?

This will help me to assist further!

SirPreiss

Hey Jay. Yes, I can see the files on the events page. Some of the subfolders have been recovered but none of the files previously stored in these folders.

As I said I've deleted the whole parent folder by mistake. The available support options I need are greyed out.

Jay

Are you able to manually recover the files in the events page or the deleted files page?

Could you try going into the folder you recovered, then clicking the cog icon next to the name and 'Show deleted items' to see if you can recover them manually?

Mark

SirPreiss wrote:
Hey Jay. Yes, I can see the files on the events page. Some of the subfolders have been recovered but none of the files previously stored in these folders.

Once you restored the folders can you go in and see deleted files within those folders and restore that way?

Out of interest how much free quota do you have?