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Can't access dropbox website on laptop

Hi there,

I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail.

I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue.

The error I get on Chrome says:

"This website can't be reached.
www.dropbox.com refused to connect.
ERR_CONNECTION_Refuses"

I've searched the forum but none of the suggestions have helped. Hope someone can!

Thanks.

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Nethergoat

Right, good news! The solution posted in this thread solved the problem.

Solution via the thread:

Press Windows Key + R.
Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
Delete hosts file.

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Hannah

Hey @Nethergoat, thanks for your post in our Community and happy Monday!

I think you'll find this thread helpful, can you check it out?

Let me know if you need anything else!

Nethergoat

Hi @Hannah, thanks for the reply!

No unfortunately there's nothing in that thread that can help. The thread describes a problem with the Dropbox plugin. I'm not using that.

The problem persists.

Hannah

Thanks for the update @Nethergoat!

Have you tried using another way, like your mobile data, to connect and access our website, to see if that works?

I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

Let me know how it goes!

Nethergoat

Hi @Hannah,

No luck. Connected my laptop to my mobile data and can't access website still. I can access the website on my phone on both wifi and mobile data.

I even turned off Windows Defender Firewall and my anti-virus (Avast) but neither worked.

Nethergoat

Right, good news! The solution posted in this thread solved the problem.

Solution via the thread:

Press Windows Key + R.
Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
Delete hosts file.

Hannah

Super! I'm happy you figured it out.

Make sure to give me a shout if you need anything else!

williamlee1122

thanks for sharing the link...!

Skinno

Fantastic. That helped me. Thank you.

Lee Sanchez

Just want to reply on this, it actually worked for me so thank you! 😊🙏🏻

Rich

Nethergoat wrote:
Delete hosts file.

Don't just blindly delete the hosts file without checking its content first. The hosts file can be important. If there are entries in the file that affect applications or services other than Dropbox, you could break them.

Theresa

Hello Lee Sanchez and welcome to the Dropbox Community 🤗. I'm glad to see this thread has helped you access your Dropbox account in your web browser 👨‍💻.

I would love to hear how you use Dropbox. If you're willing to share, I'm all ears 👂. I'm always interested in different workflows, and you never know, we might have tips to share or suggestions to inspire our internal team.

T 😺 (Dropbox Community Manager)

PS. We have dedicated spaces here on the Community - check them out to see if you would like to join any of them.