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6-digit code not sent - want to find out if account still exists

hello,

i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on.

is there a way of checking what the issue is there. is there a way of checking if the account still exists.?

thanks.

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Hannah

Sorry to hear about that, @martin wendelin.

Can you check your spam folder as well?

If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too.

Keep me posted.

martin wendelin

hello, ich checked and i added the mail to my contacts and did reuqest a new 6 digit code. still none receiving.

Hannah

Thanks for checking, Martin.

In that case, can we send you an email, so we can take a closer look into this?

martin wendelin

hello - yes - you can send me an email. which adress would you like - the one connected to the account? can we do that via PM

Hannah

Hi again, @martin wendelin.

We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?

martin wendelin

yes hannah - please mail to the adress linked to this account.

martin wendelin

@Hannah- did you write an email already? i did not receive anything..

Fourcuz

Same i no have 6- digit code too please help.

Hannah

Hey @martin wendelin, I just sent you an email, so we'll continue there!

Hannah

Hey @Fourcuz, have you tried the troubleshooting steps in this thread, to see if they help?