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I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox!
Please help me🙏🏽I can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot

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Walter

Sure thing @nikksaab - you've got :envelope:

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Mark

Have you looked at https://help.dropbox.com/account-access/one-time-code ?

nikksaab

Yes, I read it.I’m receiving emails from dropbox.But there is no 6-digit code. I've asked a lot, but not((

Nancy

Hey @nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

nikksaab

Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code

Walter

In that case, may we reach out via email to have a further look internally at this point @nikksaab?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

nikksaab

Yes, of course.If possible, please contact me at the email address provided here

Walter

Sure thing @nikksaab - you've got :envelope:

nikksaab

I've just been able to get my 6 digit code.Thank you so much🙏🏽 I’m very grateful to you.THANKS A LOT!!!