I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
You need to contact support via www.dropbox.com/support while not logged in, even here. So use something like an incognito window.
I tried that but I cannot get the support there - I can't find the answers - or connect directly to any support staff to help. The basic FAQs are not helpful in my situation. Thanks, though.
Hi @Joaniemn, thanks for bringing this to our attention.
As this is related to sensitive billing info, we do recommend getting in contact with our support team directly to look into this matter in more detail.
The steps to do so are by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
I am sorry but when I go to that link (in a separate browser), I don't see "Other"
Do you see 'Other' when clicking this option?
No - I am in the Dropbox website, not logged into my account. To get any customer service, I need to be logged in. I don't see the "I want to look up info..."
I really need to get this resolved. Any help you can give me is much appreciated.
Hey there @Joaniemn!
No worries, I went ahead and opened a ticket on my end for you.
I'll see you there. Thanks!
Thanks - I just verified my email address
Megan - Good morning! Just checking in to see if you need anything else from me to get this resolved. I really appreciate your help.
Hey @Joaniemn! For Megan to further assist, you’ll need to reply back to her email first.
I did hit the "verify email" button yesterday - it just takes me to the folders I have. What is my next step?
Hey @Joaniemn, just to clarify:
I've sent an email message to the email address linked to your Community profile, in order for us to have a closer look into this.
Did you have the chance to check this out and try to reply back to me?
Just found it - it was in my Junk email
