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I lost my pictures and videos when reinstalling the Dropbox mobile app

I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to see if my phone was improved. All other info, apps ect came back except dropbox. My worst fear came real!! Please help me recover-I have tried all the help center methods and no luck. Tim

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Tim68

After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.

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Mark

You should be able to just reinstall Dropbox from the App Store and log in with your username etc. and everything, as long as it uploaded, should be there.

Tim68

Thanks- I will try

Tim68

martini

dear plz i lost( missing) my photos and videos of my family plz plz plz need help to get it back,,m trying since 6 months plz help plz

Nancy

I’m sorry to hear about this, @martini. Can you clarify the type of Dropbox plan you have?

If you’re on Dropbox Basic/Plus, I’m afraid it’s not possible to restore any files/folders 30 days after their deletion.