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Issue with accessing templates in Dropbox Sign

Compounder1977

While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:

"Couldn’t retrieve templates. Reload the page to try again."

Why did this happen? Is there a way around it? Is it just some of kind of coding glitch, or is this a plan-related limitation that will require me to upgrade? Note that I have only sent out a form to sign once over the past few months.

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Comments

Jay

Hi @Compounder1977, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

Compounder1977

Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:

"Couldn't retrieve templates. Reload the page to try again"

Jay

Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Compounder1977

I don't know the answer to that question and I'm not sure how to find out. I was just using the template function this morning, and it suddenly stopped working after I sent a form out via the template for a client to sign.

I'm not sure what could have abruptly changed so as to cause a stoppage like I've experienced.

Megan

Hey @Compounder1977, can I send you an email, in order for us to have a closer look into this?

Compounder1977

Hi Megan,

Yes, please email me. 🙂

Steve

Hannah

Hey @Compounder1977, I just reached out to you via email, so we'll continue investigating there.

Thanks!