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I'm unable to move a folder back to the team space from my personal folder

I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The instructions I've found say I should be able to hover over the folder, see the 3 dots, and select "move," but "move" is not an option that comes up when I do that. When I try to copy or drag the folder out of my personal folder to the main team folder, the message says I can't do that, because I need special permission. I am the account admin (business owner), so it seems like I should have permission to do anything, but apparently I don't.

What steps can I take?

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Comments

Nancy

Thanks for posting this on our Community, @RobinH!

First off, I’d like a screenshot of the options you see when trying to move the folder back to its original place.

I’d also appreciate one more screenshot of the error you’re getting when trying to copy the folder over.

Are you experiencing the same behavior on different browsers, as well?

Keep me posted.

bakken

We are having this same issue with our Team. It's clearly related to the June 22 update, as it's brand new. One team member has found several whole-Team folders in her personal folder. This is not happening to everyone. however, there is no way to move those whole-Team folders back to the main folder where it belongs. The "move" option is GONE.

Please fix this glitch on the June 22 update. It's a huge problem.

Nancy

Thanks for reporting this, @bakken. To clarify, the “Move” option is missing on all browsers, correct?

RobinH

Hi, @nancy. Yes, I have the same experience online using Firefox, Microsoft Bing, and on the desktop version. There is no "move" option in any of these. The first screenshot here (hoping it pasted) is what I see when I try to copy it from my personal folder and paste it into the main business folder.

If I just try to drag it (which I do using the desktop version) I just get the circle with diagonal line through it, letting me know that can't be done. Screenshot 1.png

infinitejester00

I work on a small team that uses Dropbox business as a shared storage space. Over the weekend, a few select folders (seemingly random) moved from the main hub to each of our personal folders. They still have the icon of the shared folder, but now exist in each of our personal folders. Dropbox does not allow us to simply move these folders back, and in the meantime we've made NEW folders in the main page to act as the old ones, copying all the contents into it. This has not been a solid fix because we keep finding files and folders moving around, and is very disruptive to our workflow and folder structure.

Any idea why this is happening? Was there an update to dropbox recently that is causing this? Dropbox has always been very stable before this, but having files move around on their own makes it almost unusable for us.

Nancy

Thanks for the screenshots, @RobinH and welcome to the forum, @infinitejester00. Can I log two tickets for each one of you and investigate further?

mikeywidd

CHANGE THE SYSTEM BACK TO BEING ABLE TO MOVE FOLDERS

IT IS UTTERLY RIDICULOUS FOR US TO NOT BE ABLE TO CHANGE FOLDER WITHIN THE TEAM SPACE

RobinH

Hi, @Nancy I've been swamped, and I notice that the folder I was having an issue with is now back in the right place, in the main company dropbox folder. I don't know how it happened, but I'm grateful. Did you open a ticket, and did someone over there move it? If there's something I can do if this happens again, I'd be grateful to know. Thanks.

RubinRolong

Having the same issue. The MOVE option under the eclipse "..." is no longer available.

Nancy

I didn’t open a ticket, @RobinH, as I was waiting for your confirmation first. I’m really glad all is good now though!

If you notice the same behavior again at some point, let me know here and I’ll log the ticket then.

@RubinRolong, are you missing the option on multiple browsers? Make sure to also try incognito mode as an extra step.

RubinRolong

@Nancy. Yes. It's gone.

Nancy

Thanks for confirming, @RubinRolong! I can see you’ve been in touch with our support team in the meantime, so I’ve left an internal note on your behalf and they’ll look into this.

Geoffrey Huck

What steps can I take?

Hannah

Hey @Geoffrey Huck, thanks for the nudge here.

Are you the owner of that folder or a member with edit permissions?

Can you also send us a screenshot of the error you're getting, so we can take a look?

Geoffrey Huck

Jay

Hi @Geoffrey Huck, I'd recommend contacting the support team for them to look into this in more detail on their end.

Asiantaco15

Right click on the Dropbox location on the right hand side of the File explorer. Go to properties. Under security tab click advanced permissions. Double click on everyone and put to allow under “type” instead of the implicit deny. Move the folder out your personal now. And revert the settings after.

RobinH

Thanks for these instructions. My problem resolved itself mysteriously, so I don't need this now. However, I am not seeing the "Dropbox location on the right hand side of the file explorer" and so not finding where to select properties. In case I need to do this in the future, are you able to explain how to find that a little more?