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I deleted my Gmail account, and now I can't access Dropbox because it sends an email there

Malcolm4

I have an old Gmail account that I deleted and can no longer access.

When I try to login to my Dropbox account, it sends a code to that email address.

I know the password, can't receive the code to that email address.

Can someone update the email address on my old account or offer another solution?

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Jay

Hi @Malcolm4, thanks for bringing this to our attention.

Are you able to recreate the email address on Gmail in order to receive the verification code?

Do you have any other device that is already connected to your account?

This will help me to assist further!

Malcolm4

No, because I deleted the Gmail Account a few years ago and they don't recycle Gmail accounts, nor can they recover deleted accounts apart from ones recently deleted.

No devices. Not used in at least 8 years...

Malcolm4

Haven't logged into the Dropbox account in at least 8 years. I've gone through a few devices since then.

Jay

If you haven't accessed the Dropbox account for more than 12 months, then it should've been deactivated due to inactivity.

However, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

b012b012bb

Hello

The email account used to log in to drobox has been deleted

Log in to drobox and remember the password and enter it. A six-digit verification letter was sent to the account mailbox but I did not receive the letter.

There is important information in this drobox

What can be done?

Megan

Hey @b012b012bb, let's jump right into this!

First things first: do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)?

If yes, please check their notifications and let me know if you can see the one-time code there.

If not, can you access the email address showing here, so that we can log a ticket for you?

Keep me posted!

b012b012bb

I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code to that email address. Can someone update the email address on my old account or offer another solution?

No devices.

Can provide original account email

b012b012bb

Has your problem been solved? I have the same problem as you

Nancy

Hey @b012b012bb. I'm afraid not even our support team can update the email address of that Dropbox account, as this would pose an account security concern.

However, I've logged a ticket for you, so that we can check all other possible options. Please reply to my email, as soon as you see it.