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I've set passwords for my shared links, but non team members don't get asked for one.

I have set passwords on folders I need to share with people who are not team members. (added a password to editing dan viewing links and saved it)

When I test this it by sending the link to an email address not part of the team it does not ask for a password.

Any suggestions?

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Dan Laferriere

I figured it out. The folders were set to share with Team Members. I changed the Who has access to "Anyone with link".

I'm still perplexed about how the other user had access through the link and then got the error message. I changed that folder to "anyone with link" and it works.

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Mark

@Dan Laferriere wrote:
When I test this it by sending the link to an email address not part of the team it does not ask for a password.

Any suggestions?

Do they have Dropbox installed on their device? If so it will detect that and allow access as the device itself is authenticated.

Dan Laferriere

Dropbox is not installed on the computer.

I'm using the same computer to test the password feature before asking others in my group to use it. I created a new email account and user profile on my computer then sent the link that I had added a password to. I'm the admin for our team. Could that affect how the password feature works?

Mark

@Dan Laferriere wrote:
Dropbox is not installed on the computer.

I'm using the same computer to test the password feature before asking others in my group to use it. I created a new email account and user profile on my computer then sent the link that I had added a password to. I'm the admin for our team. Could that affect how the password feature works?

Its almost certainly detecting the install somehow.

Try possibly using an incognito window and copying/pasting the link instead

Dan Laferriere

I used the incognito mode and I just get a generic Dropbox URL.

I used a different computer and a new user email. When I click on the link, I get offered to enter a password when I click on the link. When the password is entered, I get an error message "That didn't work for some reason".

Megan

Hey @Dan Laferriere, thanks for posting here!

You mentioned that when you use an incognito tab on your browser, and paste the link there you get a generic Dropbox URL.

Would you be able to send me a screenshot?

Have you also tried clearing your browser's cache, by any chance?

Dan Laferriere

I'm assuming you want a screen shot of the page I get InPrivate mode.

This is with new user account on the computer, so it seems like the cache should the clear.

Rich

@Dan Laferriere wrote:
I'm assuming you want a screen shot of the page I get InPrivate mode.

It looks like you're pasting it into the search field of the Bing search engine, and not the address bar at the top of the window.

Dan Laferriere

I tried pasting the link into the address bar. I get a prompt to enter the password. I enter it and get the error message. I cleared the cache and tried a link without a password, and I get the same error message.

I have another user who had a link that worked before and now does not work.

Dan Laferriere

I figured it out. The folders were set to share with Team Members. I changed the Who has access to "Anyone with link".

I'm still perplexed about how the other user had access through the link and then got the error message. I changed that folder to "anyone with link" and it works.

Trish S.2

I'm having the same issue as Megan

Walter

Hey @Trish S.2 - sorry to hear about this.

Could you let us know some additional information so that we can assist further?

For example, what are the exact steps you take to do this? Are you using an individual account or are you part of a team account perhaps?

Trish S.2

In DB web, for Folder I want to Share with Password for Viewing Only ... I did these steps:

Clicked on Folder to share

Clicked on SHARE button

In Settings in 'Link for Viewing', I set my Password and clicked "Only people invited"

Clicked Share again

Added new person's email address

Added note to person

Hit SHARE again to send to them

When I tested on my husband, he was not able to open/access this Folder ... with or without password

Hannah

Hey @Trish S.2, what kind of error did your husband get when he tried to access the folder?

Trish S.2

When he Clicks on Add to Dropbox in email from me, it asks for Login ... not the Folder Secure Password which I put on the Folder!

So he cannot access Folder

Mark

@Trish S.2 wrote:

When he Clicks on Add to Dropbox in email from me, it asks for Login ... not the Folder Secure Password which I put on the Folder!

So he cannot access Folder

Thats because you've given him edit access. The only way to have edit access on a folder is with a valid Dropbox account (so that it knows who is editing it). Turn that off and send him a LINK instead of a shared folder and it should work fine 🙂

Trish S.2

Mark,

Excellent, I will try that

Solution is Certainly not intuitive nor documented well:)

thanks

Rich

@Trish S.2 wrote:
Solution is Certainly not intuitive nor documented well