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Does the file request upload size limit affect trial plans?

The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Since we are currently conducting a Proof of Concept (PoC) and using the Dropbox Business Plus Trial plan, could this limitation be due to the trial version?

Customers on Dropbox Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise can receive files up to 250GB in size.

Link to the documentation

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Hannah

Hey @hase-shiba, thanks for posting your question today.

Just to confirm, was the file request created by the Business Plus trial plan, or from a different account?

And are you trying to upload the file in question, while logged in to a Business Plus trial?

Let me know and we'll go from there.

hase-shiba

Thanks for your response.

Yes, the file request was created using the Business Plus trial plan. I have attempted to upload the file while logged into the same Business Plus trial account. To ensure it wasn't a local issue, I also tried uploading the file from different PCs and networks, but the same error occurred each time. Additionally, I have not been able to successfully upload any files larger than 100GB through the file request feature at all.

When the error occurs, it happens right as the upload progress reaches 100%, and then the screen changes to an error message.

Please let me know if there are any other steps I should take to resolve this issue.

Best regards,

DBX_Pedro

Hi @hase-shiba ,

Thanks for reaching out.

We've passed your feedback onto the team and they're currently looking into it.

We'll update you on this matter when additional information is provided.

DBX_Pedro

Hi @hase-shiba ,

We wanted to provide you a quick update.

This situation was raised, and at the moment we do not have a particular date for resolution yet, but our team is making every attempt to fix this.

We greatly appreciate your understanding and patience over this period.

hase-shiba

Hi DBX_Pedro

Thank you for the update and for escalating the issue to your team. I understand that these things can take time, and I appreciate the efforts being made to resolve it.

Please keep me informed as soon as there's any progress or additional steps I can take to assist on my end.

Thanks again for your support, and I look forward to hearing from you soon.

Best regards

DBX_Pedro

Hi @hase-shiba,

Our team let us know that this has been sorted out.

Can you check and let me know if it’s the same for you?

hase-shiba

Hi @DBX_Pedro
Sorry for the delay in getting back to you.

I attempted to upload a 150GB file, but unfortunately, it still failed. It seems the issue hasn’t been fully resolved yet.

Please let me know if there’s anything else I should check or try on my end.

Best regards

Hannah

Hey @hase-shiba, can we actually send you an email, so we can take a closer look into this?