My Dropbox account was deleted due to inactivity. Can I recover my files?
If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞Â
Hi @Camila5, thanks for bringing this to our attention.
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How long ago was it that you previously logged into your Dropbox account, approximately?
This will help me to assist further!
Thanks for the feedback. It was on October 25, 2023
If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files
Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed.Â
Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still.Â
@camila51Â wrote: It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files
It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files
As @Mark stated, if that was when the account was delete, it won't be possible. Once an account has been deleted, it's not possible to recover the files that it contained. Subscribing now will not help.
