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Downloads disabled but invited user can still download

Hello everyone 🙂

I bought that essential license.. however, I created link for view to mp4 file I have in there in the Folder. I restricted the link so the Downloading is disabled and only people invited can access it.
I sent the link to the file, person requested access .. I aproved it by clicking on Aprove button in Notifications.
Now the video on the link is not downloadable but at the same time with clicking on Aprove a I had to Share a File which sends another email to the person. In that mail is a button: Open file. WHen they click on that it opens video but u can download it.
So this makes absolutely no sense to me and I am trying to find solution to fix this for 2 days and I wasnt able to find one.

Can u help me on this please ?

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Rich

@univerzitka wrote:
Now the video on the link is not downloadable but at the same time with clicking on Aprove a I had to Share a File which sends another email to the person.

I'm pretty sure you're using two mutually exclusive features. You can disable downloads on a view-only shared link, but when you explicitly invite someone to a file, you're giving them the ability to add it to their Dropbox account, which means they'll be able to download it.

Don't invite them to the file. Just give them the view-only shared link.

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Rich

@univerzitka wrote:
Now the video on the link is not downloadable but at the same time with clicking on Aprove a I had to Share a File which sends another email to the person.

Don't invite them to the file. Just give them the view-only shared link.

univerzitka

Hii @Rich 🙂

Thanks a lot for the answer, however I want to send them links but at the same time I want to know which mail(user) is using the file so the person must authetificate somehow.
I just want to approve the user(with its mail) to use the file I sent him.

SO i need to send it to the person and also give the person access to see it. Bcs if I generate only the link for viewing and disable download option I can do that but they can share it with others (they cant download it but they can share it) so I want to approve the person.

Does it make sence ?

Thank u very much 🙂

Rich

@univerzitka wrote:
I want to send them links but at the same time I want to know which mail(user) is using the file so the person must authetificate somehow.

You have to decide which is more important; the ability to disable downloads, or the ability to track the usage. You can invite someone to a file with view-only access, but they'll be able to download it, or you can use a shared link to prevent downloads, but you won't be able to track the usage.

univerzitka

I got info from sales contact that there exist this possibility...
its strange to me that u can aprove them once u sent them the link but after that it automatically sends email from dropbox where they can download it and edit etc.. but in the same time on that link from which they requested approvel its approved and they cannot download it and edit however they got mail from dropbox where I invite them to edit the file 😄 😄 😄 😄 its really confusing for me thats this functionality is not avaible. What if u wanted to share file that u dont want to be downloaded and u want to also disable the option of sharing it with another users.. in this case u must aprove their request to the file for viewing only but in the same time dropbox sends invitation to edit the file 😄 its rly weird

univerzitka

Hi everyone 🙂

please I am looking for an option to share a File with many users but in the same time I want to aprove their emails/accounts. I also want to Disable Download option for them. Its an video recording which they can buy for me so I can send link and they can view it. But I dont want to allow them share the video with others.

Only option I found is that I can generate view link with Disabled option. However whenever they request access to the folder and I aprove them it automatically sends another mail that gives them Edit permission (this mail comes directly from Dropbox)...
I dont get it 🙂

Is there any way I can solve this problem ?

Thank u very much for your help 🙂

Rich

@univerzitka wrote:
Is there any way I can solve this problem ?

Refer to my original reply to you above.

univerzitka

Hi Rich,

yes but the person from Dropbox whom I was in contact told me that it possible to do. U said I have to choose but I dont want that 🙂 I need both functionalities. Thats why I am looking for someone who knows my problem.
I dont believe that this common feature is not available..

Hannah

Hey @univerzitka, Rich is correct here, but can you give us the ticket number for the communication you had with our team member, so we can take a look?

univerzitka

Well thats quite disappoing cause I was looking just for this functionality and it seems its not available 😕

I dont have the number I only have contact person whom with I ve been mailing about this..

Walter

If you check the email you mentioned, you should be able to find your ticket's ID too @univerzitka

Could you have another look and let us know?