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Can I restore a file with Dropbox Rewind, if I upgrade my account?

My co-worker deleted lots of files and folders from our shared Dropbox. We're both on Basic. I have recovered many of them, but a crucial excel file is missing from one of the folders.

If I pay for an upgrade and Rewind, might I be able to get it back? There's no sign of it anywhere.

thanks!

Jill

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Rich

@Jill_Davies wrote:
I have recovered many of them, but a crucial excel file is missing from one of the folders. ... There's no sign of it anywhere.

Have you checked your Events page for the file?

Jill_Davies

I have found it on the Events page but I can't see how to restore it from there, thanks for your reply

Rich

@Jill_Davies wrote:
I have found it on the Events page but I can't see how to restore it from there, thanks for your reply

How long ago was it deleted?

Jill_Davies

I share a number of folders and files with my partner on a project we both look after. His Dropbox has not been syncing for many months. I encouraged him to delete some folders/files and he did that, but unfortunately deleted many that were essential.

I have recovered many of the folders from my own Dropbox account (basic), but they seem to include the old versions of the files - the ones that he had on his Dropbox, and not mine - and some are completely missing.

One particular file is a cash book, which I found in the Events listing yesterday, and clicked on it, but it was not an excel file. That entry now seems to have disappeared from the Events listing.

Can anyone help here?

If I upgrade my account would that enable me to find the files?

Walter

Hey @Jill_Davies - did you restore this file from your events page by any chance?

Have you taken a look at its original location to see if you can find it now?

Jill_Davies

No I cannot find it anywhere, I'm afraid. It's called CMP cash book. There are others I would really like too, which were on my Dropbox, but never synced to my partner Chris [removed per the Dropbox Community Guidelines]'s

Hannah

Hey @Jill_Davies, do you perhaps see the file in your deleted files page, to restore it from there?

Jill_Davies

I have restored everything I needed from the deleted files page but there were a number missing. I think that may be because the restoration was to files on Chris's Dropbox, and not on mine. As I explained, his Dropbox had not synced for a long time, but he deleted several folders which he thought were not in use. They included the excel file CMP cash book, in CMP Financial, which did not restore with the rest of the folder.

Hannah

Hmm, did your co-worker check his deleted files and events page as well, from their account?

You mentioned that some of the newer files didn't sync for them; did you mean to their computer?

Or did they never even sync to their online account either?

Jill_Davies

Yes, I checked Chris's deleted files as well on his account - and his events list. The files I would like recovered never appeared on his Dropbox. They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.

Hannah

I'm not really sure how it would be possible for them to delete the files, if they were never synced to their account, though.

Can you also search this page, since the files were shared, to see if you can find them there?

Mark

@Jill_Davies wrote:
They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.

If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then sync/share to other people.

Jill_Davies

But the files we have lost were all on MY Dropbox, not on Chris's. Somehow he was able to delete the files, as they were included in folders on his Dropbox which he then deleted.

Megan

At this point, can I send you an email in order for us to have a closer look into this @Jill_Davies?

Jill_Davies

Yes please, [email removed as per Community Guidelines] is best.

Megan

Hey @Jill_Davies, I just sent you an email I'll be happy to see you there!