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I can't save a signature request when creating the form on the site

Hello:

I'm having issues with DocuSign or getting a signature. When I upload the form I want sign, I begin inserting the different blocks in the spaces where I want the customer sign. After doing so, I'm not seeing the next steps, so I assume to "save" changes first, then send. However, when I go to save, it says changes will be lost as it's not ready to be saved. After that, there's no next step, so I click to "send". Only when I send, the system "removes" all the inserted blocks for customers to sign and there's nothing on the document showing the customer "where" to place their signature and other requested information.

I've used this process in the past and I don't remember it being this "complicated" and confusing. Any suggestions on HOW to get out of this quandry? Thanks,

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Virtual

In our account, we get (3) free signatures. Because there were issues with the first one I sent, I cancelled it and tried to correct the issue and resend it again. I had to do this (3) times because the system continued to "remove" the signatures that were placed in the document. If the document is the "same" document and was cancelled (3) times (meaning it was NOT sent for signature and the customer was unable to sign it), should this count towards those (3) free signatures, not allowing us to use or send anymore for the month? Again, this is despite the fact they were never used.

Thanks for the feedback,

Virtual

Jay

Hi @Virtual, thanks for bringing this to our attention.

Just for clarification, are you referring to Dropbox Sign, and not DocuSign, which is a different company?

Have you tried following the steps on this page to create a signature?

If you send a signature on the Dropbox site, even if the form wasn't filled out, then it should count as one of your free signatures.

Keep me updated.

Virtual

Hi Jay:'

Yes, I mean, DropBox Sign. Thank you also for the instructions. After reviewing it (step by step), I did "all" those steps. But after selecting "send", it appeared to have "remove" the "signer fields" that I replaced throughout the document. Once I hit "send", it sent it. But when I went back to "preview" it (to make sure the signer fields were still there), they were no longer there; they appeared to be removed.

So, since the fields I placed throughout the documents appeared to be no longer there, I canceled the request for signature, as it was no point in sending, as the customer would not be able to sign without those fields.

Can you please explain and/or help with this issue?

Virtual

Thanks for the feedback,

Jay

Which browser are you using when creating the signature? Could you try using a different browser to see if this helps?

Virtual

I'm using Chrome in the Incognito Window. Yes, I can try using a different browser. However, there appears to be another issue. According to your account, as a result of trying to fix this issue, it appears we no longer have any more signature requests "available" to try this in another browser. Do you have any other suggestions or how we can redeem the (3) we appear to have lost trying to fix this issue?

Jay

Currently, there isn't a way to increase the number of signature requests on our end if the free signatures have been used up.

Virtual

The issue is they really haven't been used up. When trying to correct this issue, I went back and cancelled each one that was sent. So it never was sent or received, nor was it signed. So, technically, they haven't been used.