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I thought I had cancelled my subscription, but I still got charged.

I'm so frustrated there is no way to talk to someone. I cancelled my account because my employer does not permit Dropbox. But they charged me again in July. I followed the instructions to cancel, but apparently it didn't happen, which I think is a scheme. Need someone to assist me with this.

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MCaballero61

Mark, you were correct. Until you sent the screenshot above, I didn't realize that is where I needed to look. I was getting caught up in the other areas. Thank you!

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Rich

@MCaballero61 wrote:
I cancelled my account because my employer does not permit Dropbox. But they charged me again in July.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

MCaballero61

Thank you! I will try that. Who would assume you would have to NOT be signed in.

MCaballero61

That didn't work. sigh

Mark

@MCaballero61 wrote:
That didn't work. sigh

It does work, but only if you are not logged in. If you are you will not see it. Hence using an incognito window.

You will then see:

Google Chrome - Dropbox - Contact Dropbox support 2024-08-06 at 7.48.29 PM.png

MCaballero61

Mark, you were correct. Until you sent the screenshot above, I didn't realize that is where I needed to look. I was getting caught up in the other areas. Thank you!