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Unable to access my Dropbox account because the email I used for the account isn't active.

I am unable to access important data in my Dropbox account because the email I used for the account has been deactivated, and I cannot receive the two-step verification codes. I have contacted my email service provider, and they confirmed that it is impossible to recover the email account. Is there anything I can do to regain access to my Dropbox account? I have tried recovery attempts three times, and now the account is locked, so I cannot make further attempts.

Thank you.

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Megan

Hey @rarab2, let's jump right into this!

I'd like to clarify if you're talking about our multi-factor authentication or about our one-time security code.

Let me know more, and we'll take it from there!

rarab2

It's a secondary authentication issue. Because I know the email and password of the account, but it requires secondary authentication, but I can't get the mail with the deleted email.

Mark

If you do not have access to the email its unlikely you can do so: https://help.dropbox.com/account-access/lost-email-access

However, you need to contact Dropbox support via www.dropbox.com/support while not logged in that even includes here. Its usually easier to use an incognito window.

Megan

I see, @rarab2!

Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code.

I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you think?

rarab2

Please help me with anything. I have to make use of important data. Thank you.

Walter

Hey @rarab2 - would it be OK if we sent you an email to have a further look into this?

Let us know and we'll reach out to the email address that's associated with your profile here, on our Community.

rarab2

Please contact me at this profile email address, thank you.

Nancy

@rarab2, please reply to my email, when you get the chance. We’ll take it from there.