Hello,
One of my employees are having an issue with their laptop concerning excel and Dropbox.
We use Dropbox for our field technicians to pull excel spreadsheets to complete a daily report. This spread sheet is a template that they add their data into, and then save to another folder within their Dropbox.
They've contacted me that sometimes, while trying to open the spreadsheet, only half of the document is filled, the last couple columns of the sheet are missing entirely. I did look at their saved versions of the sheet, and some of them are missing data as he states.
They do work in a remote area and I know their signal is spotty at best so I figured it was just data lost from the poor reception. I pulled up the exact form from my work internet and the spreadsheet was complete. He insists that it is an issue with the computer, but I tested it on the exact computer he's complaining about when he brought it back.
Am I correct on my assumption that the cause is just a faulty internet connection? Or could it be cause by an underlying issue, be it with the computer or Dropbox itself?
