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How to turn on 'open in - Finder'

Screenshot 2023-08-22 at 12.52.42 PM.png

Some of my team members can't view the open in - finder tab. I want everyone to have this ability so when people share links with each other they can quickly switch to Finder and sync and item.

They're all signed into the Dropbox app as well as the Finder Dropbox so I'm not sure why I can see this and they can't.

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Jay

Hi @officeemployee205, thanks for bringing this to our attention.

In order for the Open button to display the correct options, you'd need to follow the info in this article.

Keep me updated with any progress!

officeemployee205

Unfortunately non of these are applicable to our issue. They're meeting system requirements, the app is running on their computer, there aren't any anti virus blockers in the way, they're signed into the correct account, and it's linking to something they have access to if they were go start outside of our folder structure in dropbox in Finder and follow the path all the way to the item.

I want to make this easier by them getting a link directly to the file they need and then being able to open it in Finder rather than have to start at the outside of the folder structure and have to go digging for the file.

Jay

It wouldn't work with shared links, since they're not tied to that user's account.

The Open in Finder option only applies to users when accessing files in their own Dropbox account via the site.

officeemployee205

In this case they are tied to everyone's account. Many team members can do this no problem. But I'm having an issue where two of them can't even though we've given them access to those folders.

Walter

Hey @officeemployee205, sorry to jump in, but could you check if those two members have stored those files locally on their device (i.e. available offline) or if they've set them to be online-only perhaps?

officeemployee205

Hi Walter. That isn't relevant in this case. We share links to files with each other all the time across the team and it shouldn't matter if it's online only or synced to the local drive of that user's computer. In the cases when the files are online only (which for me is 90% of the time when people share file links with me). I simply go to more - open in - finder and then in the Finder window I'll sync my item like normal. This is what I'm trying to get to work for these team members, the "open in - finder" tab.

Walter

In that case, could you ask the people who are having issues with this to try clearing their browser's cache or using an incognito window or another browser?

Let us know how it goes @officeemployee205

officeemployee205

Good idea. We tried both incognito as well as clearing cache and nothing resolved this issue.

Hannah

Hey @officeemployee205, can you also try a different browser and let us know the results?

A screenshot of the options these members do see on the "open" button, would also be helpful.

danjley

Hey @officeemployee205,
Was doing a little research myself, as I've been noticing same problem with my account. All started with the newer preview feature, in browser (I'm using Chrome) that's been around for a month or two now.
Then today, just after reading about your experience, I stumbled upon a workaround — if I close the left sidebar, using the "X" [close sidebar button], it automatically takes me to the nested folder location, still within browser at this point — but I'm now able to see the path to my familiar structure, which is the same as my in-finder structure.
At that point, I was able to click the three dot button, but now the "open in" menu is finally once-again including "finder" as an option. Hopefully you have same the luck.

Dan

MarieRCH

The option Open in Finder only shows in Chrome. It doesn't work in any of the other browsers I've tried (Edge, Safari). Why is that?

Nancy

Hey @MarieRCH! Is Chrome the default browser you're using on your computer? Have you cleared the cache of the other two browsers?

Other than that, have you tried the suggestions here?

MarieRCH

Hello Nancy,

Chrome used to be my default browser, now it's Edge.
I've cleared the cache, tried in incognito mode, as well as all the suggestions at your link but nothing worked.
Just to clarify, the Open in button DOES appear, it just doesn't show the options to open in Finder.
I attach 2 screenshots, you can see the difference between Edge (on the left) and Chrome (on the right).

I do not want to use Chrome moving forward. How can I make the Open in Finder option work in Edge?

Edited to add: this isn't something new, my colleagues and I have all always found that we could only Open in Finder with Chrome.

Screenshot 2024-06-06 at 14.33.08.png

Nancy

Thanks for the extra info! Can you also clarify what’s the current app version of your desktop app? Since the “Open it” option is directly linked to the Dropbox app, I’d like to make sure everything’s in order there.

MarieRCH

Screenshot 2024-06-06 at 18.12.29.png

v200.4.7134

Megan

Hey @MarieRCH!

Are ports 17600 and 17603 available?

The Open button requires that the Dropbox desktop app have access to ports 17600 and 17603.

If a firewall or antivirus app is preventing Dropbox from using one or both of these ports, you may need to configure the firewall or antivirus app to allow Dropbox access to these ports.

MarieRCH

I don't have a firewall on, so access to the ports should be open, plus the fact that I can access Dropbox files via Chrome but not via Edge suggests that the issue isn't related to port access... It must be coming from my antivirus (I don't have control over its settings, it was installed on my computer by my company) I'll try to reach out to my company IT to see if they can help. Thanks for your help.

Hannah

Thanks, @MarieRCH, let us know what you find.

Have a great weekend!

MarieRCH

Following up to say others of my colleagues working on personal computers with no antivirus installed are also unable to Open in Finder in Edge. So this cannot be the reason, it must be an issue with Dropbox integration with the browser?
Any other thoughts on how to fix this?

Hannah

Hi again, Marie, and thanks for the update.

Is it possible that it's some kind of browser plugin that's affecting this? Because if it works in Chrome, it does look browser related.

Can you restore your browser to its default settings and disable any plugins, to see if that helps?

MarieRCH

I've tried disabling all plugins, it didn't work.

I tried in incognito mode, it didn't work.

I've tried login out from my profile and setting up a new profile with zero settings / plugins etc, it didn't work.

Are we actually sure people have been able to use the Open in Finder function in Edge before?

Megan

Hi @MarieRCH, can I send you an email in order for us to have a closer look into this?

MarieRCH

Yes of course! Please do

Nancy

Hey @MarieRCH! Sorry for jumping in.

Please reply to my ticket, when you get the chance, and we’ll go from there.