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Cannot send document for signature from other laptops

Hello. I created my Dropbox Business account using one laptop, adding 2 other users via email. Let's say one of them is quotations@gmail.com.

Using my own laptop on Chrome, I am able to send documents for signature while logged into quotations@gmail.com, or any of the email addresses added to this business account.

However, when another person logs into Dropbox with quotations@gmail.com, the "Send" button doesn't appear for him after inputting all the information and the signature field. I am not logged with the same email address at the same time.

This is super frustrating, we've tried incognito mode and other laptops, but nothing is working. Any help will be appreciated!

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Walter

Hi there @carmen14 - sorry to hear you're having issues with this.

Could you clarify if you're sharing credentials for one account with the others or if they're also part of the same team account?

Can you also send us a screenshot of what you and the other person are getting so that we can have a visual too?

Thanks!

carmen14

Hello, thanks for your reply! Our team account has three email addresses registered to it. When log in using one of the registered email addresses i.e. address A to send documents for signature, I get the "Send" button as below and I can send it no problem:

But when my teammate logs into Dropbox using email address A, this is his screen. There is no "Send" button:

Hope this is clear, and hoping for a solution!

Walter

Are you both admins of the team or just members @carmen14?

carmen14

I used my work email to create the business account, so I am the admin. For email A, I checked and it's a "Member".

Please note that myself and my teammate were both using email A (at separate times, we weren't logged in at the same time) when sending the documents for signature, and it worked for me, but not for him.

Walter

Sharing an account's credentials is not recommended and is actually against the Dropbox TOS @carmen14

That said, could you check if your team-mate is using the same browser version as yours?

Have they tried another browser perhaps?

carmen14

We're not sharing credentials, I was setting up the different emails because I'm in charge of this project.

He tried it on a different browser and he's using the same browser version as I am, and it doesn't work for him.

Walter

In that case, I'd suggest reaching out to our support team directly for further assistance with account specific information @carmen14

Let me know if you need anything else in the meantime.