I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Hey there @BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.
May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?
Thanks a bunch, Bernd!
Hey @JohnMiles, sorry to hear you're having issues with this.
May I reach out via email to have a further look internally?
Go for it Walter! I am assuming you have visibility of the email on my account. I don't particularly want to put my email on a public forum.
<Rant on>
Again, I would ask, however -- why is this problem still going on after 2 years (or more)? Seems like an easier way to solve the problem must exist. Some of the messages about being banned are bogus. I never got anything like that. Just the same, tired, old message that some of us unfortunate soles encounter. I love (not) the way I get an attaboy whenever I post something. I soooo happy to see that I am already a "level 2" -- Wow!
<Rant off>
John
Hey @JohnMiles, sorry to jump in here.
I just sent you an email, so please make sure to get back to me, when you have a chance.
Thanks!
Hi all at Dropbox,
if there is a simple fix for this issue wouldn't it be simpler to post it?
it is a really confusing issue that hits some of users at random and no apparent cause.
at the moment our advice to them is to close dropbox completely/ restart/ wait for a day or so and it usually sorts itself.
none of them have been blocked, or have used multiple invites.
maybe this is like the "400 years ago" bug.?
cheers
Another question. How in the heck you you find your way back to a thread? The Search capability is next to useless.
Hello, I have the same issue on my account [email removed as per Community Guidelines]
Could somebody have a look please ?
Hey @BrateVeliki, I hope you're doing well!
No worries, I am here to help! I just sent you an email, in order for us to have a closer look into this.
Hello, I have the same issue on my account.
I haven't send invites for few months at least.
Regards,
--
Marko
Hey @MarkoK1, thanks for letting us know about this.
Can we actually send you an email, so we can look into this internally?
Yes. I'm waiting for your email.
MarkoK1
Thanks Marko, I just sent you one, so make sure to get back to me, when you get a chance. 🙂
Is there a more convenient approach to avoid sharing restrictions while sending to several clients?
In general, it’s the shared links and file requests that take up from your daily bandwidth. If you choose to share files via a shared folder instead, you shouldn’t have this type of issue.
I've just started getting this same error. I've waited a week to be able to share a folder and still getting the same error
I have the same problem. I have shared a folder, but can't send an invite. However, the folder shows as shared, and I can copy the share link, BUT the link doesn't work (results in 404 error). I unshared the folder, did it again from scratch, same thing. And when I try to create a view-only share link, it doesn't allow me.
Hi there @markosp, sorry to hear about this.
It sounds like your shared links may have been banned. How long have you been getting this error?
Have you received an email from Dropbox informing you about this perhaps?
This has been going on for months. I remember trying to share a folder a long time ago, didn't work, gave up, forgot about it, and then I tried again now and got the same error message and I decided to investigate further, I googled and came across this thread and here we are. I haven't received any email about it. How do I resolve the issue?
Thanks for the additional info there @markosp
May we reach out via email to have a further look internally?
Sure, can I DM you my email?
edit: can't see how I can send a DM
No worries @markosp - I've just sent you an email to the email address that's linked with your profile here on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Just replied, thank you!
I'm getting this message when I try to share a folder and I haven't shared a folder in months. I have dropbox basic and have been using it for years intermittently with no problem. How can I fix this?
Hey @Archmage, it sounds like your shared links may have been banned.
Please! Email me and help me figure this out.
Hi @Archmage, sorry to jump in here!
I just sent you an email, I'll see you there!
Hey @helppppp, thanks for joining our Community!
It sounds like your shared links might have been banned. Let's check if that's the case. How long have you been getting this error?
Did you get an email from Dropbox informing you about this perhaps?
Let us know more and we'll take it from there.
Hey @helppppp, when you're using your Mac, do you use the website or the app in order to share content?
What happens that prevents you from sharing content?
