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I reset my security keys and now I get an error when trying to re-add them

Hello,

I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added and I get a "key already registered" or "Key not found." error when trying to add them. The keys work perfectly anywhere else.

Any suggestions?

Thank you!

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Hey @nadavs, thanks for reaching out to us and sorry to see you're having this issue.

Would you mind turning 2FA off and then back on, to see if that helps?

Make sure to try re-adding the security keys while using a different browser or a private browsing window as well.

Let me know how it goes and we'll take it from there.

Hello Hannah,

Unfortunately, it didn't work. I am still getting the same errors.

I see, thanks @nadavs.

Can we send you an email, so we can take a closer look?

Yes, you may.

Thanks, @nadavs, I just emailed you, so I'll see you there.

Hello,

I answered your email, did you receive it?

Nadav

Hey @nadavs, I checked and it seems we have received your email.

Hannah will get back to you as soon as possible.

Have a great week ahead!

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