Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks
That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Hey @Charlie Zhang, sorry to hear about this.
Have you checked your spam folder in case the email ended up there?
If not, you can also add no-reply@dropbox.com to your email contacts and try again.
Let us know how it goes and we'll go from there.
Hi Hannah, Please help me to recover my dropbox account registered with my work email address. I could not receive the 6 digit code email or password reset email. Our IT guy said there is no block for dropbox. Please let me know how to recover my dropbox account? thanks
Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks
@Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next.
To do this, follow these exact steps and send me your ticket number here after that.
Hi Nancy,
Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.
Ticket #23683394: Dropbot Support Chat
Please let me know if this is ok. Thanks!
Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.
Thanks for reply.
This is the ticket I received in my email before I asked you guys for help. I can't remember if I was log in or not. Do you want me to get another ticket?
@Charlie Zhang wrote: I can't remember if I was log in or not. Do you want me to get another ticket?
I can't remember if I was log in or not. Do you want me to get another ticket?
If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Rich, I tried but can't see the link for another ticket. could you please let me know where is the link for a new ticket? thanks,
@Charlie Zhang, did you open an incognito window on your browser and pasted the URL Rich attached above? You’ll need to open a brand new ticket from there and follow the prompts again.
Hi Nancy, thanks for the message. I just followed your instruction and got a new ticked number. Please let me know what I need to do next. Thanks.
Thanks so much Nancy!
Hi @Muratmurat, could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled?
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Merhaba @Muratmurat, giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı söylüyor yoksa e-posta adresinizin kendisi mi devre dışı bırakıldı?
Have you tried checking your spam/junk folder to ensure that the email didn't go there?
Could you try adding no-reply@dropbox.com to your contacts list and try again?
E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi?
no-reply@dropbox.com adresini kişi listenize ekleyip tekrar deneyebilir misiniz?
Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
Bilgi için teşekkürler. Bu konuyu daha ayrıntılı olarak incelemek için doğrudan destek ekibimizle iletişime geçmenizi öneririm.
Bunu, hesabınızda oturum açmadığınızda gizli/özel bir göz atma penceresi açarak ve bu bağlantıya erişerek yapabilirsiniz.
Oradan destekle iletişime geçebilmeniz gerekir. Dropbox'a giriş yapmak için kullandığınız e-posta adresini girdiğinizden emin olun.
Merhaba @Muratmurat, sorununuzla ilgili yardım almanın tek yolu Jay'in adımlarını takip etmek ve destek ekibimize ulaşmaktır.
Kendiniz bunu yapmakta sorun yaşıyorsanız bize bildirin.
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Hey @Muratmurat, the only way to get help with your issue is to follow Jay's steps and reach out to our support team.
If you have trouble doing so yourself, let us know.
Endişelenmeyin @Muratmurat, az önce size bir e-posta gönderdim ve bu konuyu şirket içinde incelemeye devam edeceğiz.
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Don't worry, @Muratmurat, I just sent you an email on my end and we will continue looking into this internally.
I am not receiving the 6 digit 2 factor code when I try to sign in. I have been trying for over 6 hours to resolve this issue but to no avail. I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end. They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers. I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues. I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support. I submitted a support ticket, and it said it will take 1 to 2 days for a response. This level of arrogance of disregard for customers is hard to believe. They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen. Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support? Does anyone at Dropbox even care that their customers are treated this way?
Benim 2 ci dropbox devredisi bırakmışsınız [removed per the Dropbox Community Guidelines]. bu dropboxsum devre disi
@Scanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
Ticket #23781900: DB: 2 factor email
Thanks for that, @Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you.
Please take some time to review their reply and respond back.
