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Emails bouncing back when using Dropbox Sign.

Hi,

We are having issues with sending out documents for signature on Dropbox sign. A number of emails we usually send documents too have now seemed to stop working as we keep receiving bounce back emails. These emails are correct as we have been communicating via outlook however we are un sure as to why these keep bouncing back via Drobox sign. Please could you advise us on how we can solve this problem?

Many Thanks!

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Megan

Hi @HR Team, let's jump right into this!

Does this happen only when you're using Outlook?

I'm asking because Outlook has security features that can sometimes quarantine emails from our noreply domains.

I'm including this link regarding releasing messages from quarantine, just in case it helps them add our address to their allowed senders list.

If the issue persists please let me know and I'll be happy to have a closer look!

HR Team

Hi Megan,

Thank you so much for your response! No this problem occurs only when we are attempting to send out documents via Dropbox sign. When we send these documents we receive a bounce back email from Dropbox sign indicating the email address which we are trying to send the documents to is incorrect. However, it is not incorrect as we have double checked for spelling errors and that same email works fine when communicating via outlook.