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Dropbox folder not showing up at owner's account, after the change?

I am trying to change ownership of DB folders from one person to another. I invited the new person to the folder and then made them the new owner. However, when I go to the new person's DB, the folder is not there. I go back to the original owners DB and the folder is there and says the new person has joined and is the owner, but it does not show up in the new persons DB.

I have several folders like this. I have checked Selective Sync, but it is not there either. Any suggestions?

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Rich

@sclippy08 wrote:
However, when I go to the new person's DB, the folder is not there.

Does the folder appear on their Sharing page?

sclippy08

yes it does

On the sharing page it says both people are in the folder

sclippy08

sorry, I misunderstood. I will need to check on the other computer to see

sclippy08

ok, I can only check on my computer at this time and it is not there under Sharing.

Jay

Hi @sclippy08, could you clarify how you're accessing the other user's account? Do you have their login credentials?

Are you certain that you've invited the correct email address associated with their Dropbox account?

sclippy08

The other person is my boss. I am looking at one DB on her computer, which is her personal account, and I am logged into the other DB with my computer which is her business account. I am trying to migrate all the personal folders to her business account.

In most cases, I was able to invite her to the folders using her business account email. Yes, I used the correct email. However, there are 15 folders that I did not get. I know its confusing. sorry!

Jay

There should be a reason as to why they're not appearing on their account, as to what that could be, we can't say, since you've entered the correct email address.

Try contacting the support team to see if they can assist on this matter.

sclippy08

ok, thank you for your help